Resolution screen doesn't show

We have a resolution screen attached to a Resolved transition. However, for some users the screen fails to pop up, resulting in "silent" transition without updating resolution field. It does work find for the majority of users. What gives? We are at Jira 7.3

1 answer

1 accepted

0 votes

If a screen is set on a transition, it will appear for all users using that transition.  Are you sure they are all using the same transition?

That's what they claim they do but I should probably double check.

Turned out they were using alternative transition. Thanks Nic for guessing it!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,958 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot