Resolution's not changed when status's changed

Hey Guys, I've got a question about changing the resolution if the issue's reopened and status's changed to correct one  but resolution still has old value . Could you please help me with exact steps to fix this issue

ps I have got admin permissions

2 answers


add a post function for the transition "reopen": clear field value, choose resolution and validate... 

that's it smile




1 vote
Thomas Schlegel Community Champion Dec 29, 2016

Hi John,

you have to edit the workflow. Add a workflow post function to the reopen-step that removes the resolution from the issue.

More info here:

and here:



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