Resolution's not changed when status's changed

Hey Guys, I've got a question about changing the resolution if the issue's reopened and status's changed to correct one  but resolution still has old value . Could you please help me with exact steps to fix this issue

ps I have got admin permissions

2 answers

Hi, 

add a post function for the transition "reopen": clear field value, choose resolution and validate... 

that's it smile

 

regards

Isabel 

1 vote
Thomas Schlegel Community Champion Dec 29, 2016

Hi John,

you have to edit the workflow. Add a workflow post function to the reopen-step that removes the resolution from the issue.

More info here: https://confluence.atlassian.com/adminjiraserver072/working-with-workflows-828787890.html

and here: https://confluence.atlassian.com/adminjiraserver072/advanced-workflow-configuration-828787971.html

Regards,

Thomas

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,183 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot