Resolution's not changed when status's changed

Hey Guys, I've got a question about changing the resolution if the issue's reopened and status's changed to correct one  but resolution still has old value . Could you please help me with exact steps to fix this issue

ps I have got admin permissions

2 answers


add a post function for the transition "reopen": clear field value, choose resolution and validate... 

that's it smile




1 vote
Thomas Schlegel Community Champion Dec 29, 2016

Hi John,

you have to edit the workflow. Add a workflow post function to the reopen-step that removes the resolution from the issue.

More info here:

and here:



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

533 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you