Resolution Status being ignored

Patrick Gardella July 10, 2012

We created a custom resolution status of Revisit. When we close a ticket, we select Revisit as the resolution. But as soon as we click Closed, it changes it to Done.

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Thomas Schlegel
Community Leader
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July 10, 2012

Hi Patrick,

do you set the resolution do "done" in your workflow transition ?

Cheers

Thomas

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