Resolution Fixed vs Resolution Done. What is the difference?

In the admin Resolutions page (Admin -> Issue Attributes -> Resolutions)
Fixed (Default) - A fix for this issue is checked into the tree and tested.
Done - GreenHopper Managed Resolution.

we have one more customised reolution filed"completed" and dont want to user "Done" in resolution?

Is it safe to delete the done filed? It is creating confusion for user to select either done or completed.


2 answers

1 accepted

1 vote
Accepted answer

you can use this on closed transition to show what resolutions you want to display on that

jira.field.resolution.include =1,2(id's of resolutions)

check this for more information

https://confluence.atlassian.com/display/JIRA/Workflow+Properties

Fixed is used if you fix for example a software code. Done and completed is used in tasks that have to be done or are completed at a certain point.

If you delete Done you might end up with already closed issue which then have no resolution. So if you want to delete it make sure it is not used in any issue.

What you also could do to get rid of Done ist to define in your workflows which Resolutions are allowed by using workflow properties (jira.field.resolution.exclude). See here for details

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

808 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you