Right now every issue ticket in our system is marked as "unresolved" (Resolution field). Even when the issue is marked "Resolved" (via the workflow scheme) I cannot find where the project lead is able to change the "unresolved" Resolution field to "Resolved". Little help?
Hi Shalom, this issue seems to be related to your workflow configuraton. By default, the transition that leads to the status "Resolved" has a screen associated to it. And in this screen you have the "Resolution" field where you can define the resolution. You can see this screenshot.
I hope it helps.
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