Resolution Field

Right now every issue ticket in our system is marked as "unresolved" (Resolution field). Even when the issue is marked "Resolved" (via the workflow scheme) I cannot find where the project lead is able to change the "unresolved" Resolution field to "Resolved". Little help?

1 answer

Hi Shalom, this issue seems to be related to your workflow configuraton. By default, the transition that leads to the status "Resolved" has a screen associated to it. And in this screen you have the "Resolution" field where you can define the resolution. You can see this screenshot.

I hope it helps.

Cheers

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