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Reset option

Lauren Brooker
Lauren Brooker September 28, 2015

On an issue what does the 'reset' option mean? What does it do?

 

Lauren

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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September 28, 2015

You've put a transition in your workflow called "reset".  You'll need to talk to your administrators to find out what it's for and why they've done it.

 

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GabrielleJ
GabrielleJ
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September 28, 2015

If my assumption is correct:

Is that a Workflow Status (transition) your team created? Ask who created your workflow and ask them what that transition do.

Else if maybe a plugin installed? Else, your in the System Admin screen? 

Can you provide screenshots to enlighten us...

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Lauren Brooker
Lauren Brooker September 28, 2015

The document about shows the reset option (higlighted) I haven't seen this option before, only have seen open/close issue or resolve issue. 

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GabrielleJ
GabrielleJ
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September 29, 2015

Refer to Nic's answer above. Ask your admin on what that transition do and why (the more important question for me)

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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September 28, 2015

Where in JIRA are you seeing this?

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