Required fields being requested on screens they aren`t configured to show?

When I attempt to create an issue in certain project, JIRA tells I must fill an obligatory field first:


Indeed, this fields is set as "required" in this project`s field configuration.

However, it isn't configured for this screen (it really does not show to me when I`m opening the issue). In this project, I use one screen to create the issue and another screen to the rest:


The mentioned field doesn't appear in neither of them.

I also don`t have any kind of validator in the "project requested" transition.

Finally, it happens with other fields as well (e.g. time tracking).

What might be wrong?

1 answer

0 votes

Screens are a list of fields to present to a user when an action is taken.

The mandatory flag is a flag to say "this field must be filled for the issue"

You have set up a situation where you're demanding a field be entered, but then not giving the field to the user for them to enter it.

The screen and field configurations do not interact, they rely on you to set them up with an understanding of the actual requirements.

Note - if you need fields to be partly mandatory (e.g. blank on create, but you can't close an issue without it), then you need to use validators on the relevant workflow transitions.

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