I'm trying to figure out how I can force users on particular projects to log their work when they resolve an issue, but I don't want to force this constraint on the entire company. Is such a thing possible? If so, how?
You could potentially use a custom workflow in that project with a transition that includes a resolution screen that prompts them to fill in time (if you don't already have one) and a condition/validator to not let them continue unless the field on the 'screen' is completed. I haven't done this with the time field, but I have done it with other fields.
This would require configuration adjustments to create the screen you want to show for the transition (if you don't already have one), to copy/update the workflow to inculde the screen and transition rules, then to create a new workflow scheme to inculde the new workflow, then to associate the workflow scheme with the project(s) you want to change.
I think this will depend on whether or not those are specific users. You would use your workflow to designate the transition based on the user.
I think you would create 2 distinct groups to house the users; those that have to enter time and those that do not, so that you can now have 2 distinct workflow transitions. The first workflow transition will have a condition that only users who do not have to enter time can execute it, and the second will have a condition that only users that do have to enter time can execute it; the latter will have the validator on the time spent field and it's own resolution screen.
I haven't tried this, but in theory this should accomplish what you're looking for.
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG