My new teammate Katherine Cheung join PHKL. As need to access JIRA to handle project matters. Please kindly open a account to Katherine, her email is firstname.lastname@example.org. thanks.
I don't think this is the correct channel to request an account for your colleague.
This is the Atlassian Community where general questions are asked. The community can not access the Jira environment you are working on.
You should probably reach out to your internal helpdesk or a Jira admin working for that company.
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