Request participants


we tested it now, but when i give a customer user to the Request participants field, so the customer does not see this request in 'My requests'  do we have to change something more?


2 answers


so i see now where is the difference - when i create an issue in JIRA on the service desk without using the customer portal, and i add the user to the request participants field, he/she will not see the request / issue...

try making sure that there is a valid request type on the right hand side of the request under "Service Desk request" and "Request Type" 



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,270 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot