Request participants


we tested it now, but when i give a customer user to the Request participants field, so the customer does not see this request in 'My requests'  do we have to change something more?


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so i see now where is the difference - when i create an issue in JIRA on the service desk without using the customer portal, and i add the user to the request participants field, he/she will not see the request / issue...

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try making sure that there is a valid request type on the right hand side of the request under "Service Desk request" and "Request Type" 



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