Request approvers not using the right approval group

Yoda May 10, 2024

Hi all,

I'm currently trying to setup change requests to require an approval group.

I have created a group with 4 people in it, however the request keeps showing "One person in "Approvers" needs to approve".

While the custom field i selected for this request is called "Approval Groups (CSNL)".

Anyone know what i am missing here?

Screenshot_1.jpgScreenshot_2.jpgScreenshot_3.jpgScreenshot_4.jpg

1 answer

1 vote
Jack Brickey
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 10, 2024

Hi @Yoda , I'm not sure I understand the issue. Are you saying that you want to require all 4 users to approve and seeing that only one is required? If so see this article - add-an-approval-to-a-workflow . If your question is something else please let me know.

Yoda May 10, 2024

Hello Jack,

No i just need one person from the group "customer support 2e lijn" to approve the request. I don't want anyone else to be able to approve the request.

Only issue is jira doesn't seem to care which group i select "default groups".

Like Dave Rosenlund likes this
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 10, 2024

understand. Have a look at this article to ensure you have properly configured. For example, you have created a custom user picker field as mentioned on that page in the blue section.

set-up-a-pre-set-list-of-approvers 

Like Dave Rosenlund likes this
Yoda May 13, 2024

Hello Jack,

I have followed these exact steps to configure the custom field, and put it on the request type. 

I have added the user picker "Approver Groups (CSNL)"
Screenshot_3.png

Which has the group "customer support 2e lijn" selected als defaultgroup. Screenshot_4.png

 

But nonetheless the system doesn't seem to recognize the users in this group (4 persons total). I can still select any user in our organization, which i do not want.

I only want the people from "customer support 2e lijn" to be able to approve a change request.

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 13, 2024

HI @Yoda , I was trying to find an old post of mine where I helped another user in a similar scenario w/o luck but found this one - Workflow-Add-an-approval-group . The key point here I wanted to pass along is when you wish to add your own approver group custom field vs using the one provided one. The above post discusses adding such a field. Hopefully that helps but also is there a reason not to use the default field and add a context for your project/request type?

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