Reports for Creator/Reporter Count

Nelson Miranda January 3, 2019

Would anyone know how to get a report of the user who created the most tickets?  I would like to see how many tickets every staff member has created for the past year in order to see who is generating the most tickets.  Any help is greatly appreciated.  Thanks

-Nelson

2 answers

1 vote
Nic Brough -Adaptavist-
Community Leader
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January 3, 2019

I would run a search for all issues created in the last year ("created > -365d" for example), save it as a filter, and then use that gadget in a dashboard gadget - filter statistics with the creator chosen as the statistic to report.  It will give you the top 50 creators.

1 vote
Victor Mutambuki
Rising Star
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January 3, 2019

Nelson,

First of all, you must be an admin to create reports.
https://confluence.atlassian.com/servicedeskserver/setting-up-service-desk-reports-939926426.html

You also need to familiarize yourself with JQL.

Victor

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