I'm trying to report on closed tickets vs created tickets. Our service desk at the moment does not capture 'resolved' statuses as the tickets go through the workflow of open > in progress > awaiting customer > closed so 'closed' statuses are the only thing we have to go on.
Hi @Rajeev Desai ,
If you are using the JSM in-built created Vs Resolved report, then you need to just modify the series JQL and Label for Resolved.
please feel free to read the lengthy threat in Solved: Created Vs Resolved replace resolved with closed i... (atlassian.com) that seems to be similar to your request.
I hope one of the suggestions there does help you.