Reporter not receiving issue created notification

Hi,

I have a jira-user who is not receiving an issue created notification when he reports an issue, I can see a notification queued in mail queue but the user receives no notification. He does get an issue updated notification.

Thanks.

4 answers

1 accepted

0 votes

Check if his profile has "Notify for own changes" unchecked. If so, he won't get notifications for issues he created.

@Jobin, user able to get issue update notifications that means he selected notify me as "Notify for own changes", is am correct??

Depends. What if the update is done by another user? ;)

is reporter configured for issue created event in notification scheme?

https://confluence.atlassian.com/display/JIRA/Creating+a+Notification+Scheme

and also you can check with notification helper

I have the same problem. Notification helper confirms receives notifications for the 'Issue Created' event but email doesn't come.

Here the same problem. Tried the check/uncheck but doesn;'t seem to mind.

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