I have one specfiic user in my enviroment (Rob) that no reporter seems to get email notifcations from when Rob comments on a ticket where he is the assginee.
I can't say how long this has been going on or whether it has ever worked when Rob has been an assignee since he is not overly active, but it has now come to my attention.
Things I have checked that suggest this should be working:
Not sure where else to go from here to resolve this, ideas?
I would try the Notification Helper to see what it reports:
Click the 'Gear' icon > Projects > click project > 'Notifications' from the right sidebar > Notification Helper page
You can also use the Keyboard shortcut: g + g +start typing 'Notification Helper'
If the issue lies with the configuration you will see something such as the following:
Apologies, I forgot to mention this in my initial ticket. I have already tested this functionallity and the notifcation helper advises that there should ne no issues. Please see below.
I am the reporter of this ticket, and when Roberto comments on the ticket, I do not receive an email notiifcations avising this is the case.
I've just confirmed the same problem today, but I can't tell you how long the problem has been going on for.
When a Jira issue is assigned to me, I am successfully receiving all comment notifications via email; however, when I'm a reporter, and someone else adds a comment, I am not receiving the notification.
My Default Notification Scheme (I only have one setup) shows the "Issue Commented" is set to All Watchers, Current Assignee & Reporter, and I see exactly the same results as James when running the notifcation helper.
I'm running Jira v7.3.7#73018-sha1:17f7a2e, and I can't see any related errors in the application logs, etc.
Just one additional note, that might help identify this issue, is that reporter notifications are being sent successfully for the Service Desk projects. This only seems to be a problem with the traditional Jira Projects.
I only setup Service Desk several months ago, which could coincide with this problem.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot