Reporter doesn´t receive notifications on Issue Created Event

Dear All,

We are experiencing this issue again (JSP-115776). Issue Created event in notification scheme should notify the Reporter and all members of a Group. Group members receive the notifications, but Reporter doesn t. If we remove the user group, nobody receive notifications at all (even members of the removed group, so it is not Jira user related). On Issue Commented, Resolved, etc, Reporters receive the notifications normally, this issue only affects the Issue Created event.

Any ideas will be be very apreciated :)

Thank you in advance,

Best Regards

Pablo da Silva

Technical Functional Analyst

1 answer

Hey Pablo,

Perhaps one of the following configuration could be the culprit of our concern here:
- My Changes settings in the Reporter profile page. Kindly ensure that My Changes option is configured to 'Notify Me'

- Check the permission scheme, ensure that the Reporter is included in the Issue Created action

The following configuration is less likely to be related to our issue here:

- Check the Create Issue transition, make sure that there's a Post Function to fire Issue Created event

- And also, ensure that the Reporter have permission to access the issue (Permission Scheme, Issue Security Level)

Hope it helps!

Cheers,
Ahmad

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,923 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot