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Replying to a ticket notification creates a new ticket

Edited

Hello, I have a following issue:

If someone creates ticket and I reply to a ticket notification email from my account (with the issue.key in the subject), Jira will create a new ticket(issue.key+1). 

Then, If I reply in email to this new ticket(issue.key+1), my reply will be added as comment to the ticket.

 

How can I make it to always add comments instead of creating new issues?

Thanks

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