Reply-to email on JIRA comment mentions is the user's email and not JIRA global/project email.

When we upgraded our instance to the most current JIRA version, the emails sent from JIRA to users that were mentioned in the comment havea Reply-To email address, defaulting it to the user's email address instead of the JIRA email. Thus, email replies to JIRA comment mentiones are not being logged as comments as they are being sent directly to the user that input the comment.

I've searched through various documentation and cannot locate how to change the reply-to back to the JIRA email so that emails get logged as comments. Does anyone know how?

2 answers

1 accepted

Notifications sent from mentions are different than those sent without mentions and there is currently no configuration that allows you to set the reply-to for mentions to be the JIRA issue. There are improvement requests for these to be the same or at least allow an administrator to make them the same: https://jira.atlassian.com/browse/JRA-30852

and

https://jira.atlassian.com/browse/JRA-31470

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,076 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot