Reply All to Issue Creation Email Edited


I want to setup a Mail Handler on my JIRA which would create an issue for emails received.
I have been looking at the documentation here:

However I cannot find any information about whether the reply would be sent only to the email sender or to everyone involved in the email chain.
I want to send an email confirmation that the JIRA has been created to everyone in the email (including CC'ed people), especially since this might include DLs.

How can I achieve this?

Please help :)

1 answer

0 votes

JIRA won't send out an automated email to anyone that does not actually have an account in JIRA.   That is by design to prevent turning JIRA into an email spamming machine.

By default in JIRA, only the reporter (the sender in the from address) would be notified of this issue's creation, along with the issues current assignee, and the watchers of this issue.    JIRA only allows a single reporter, and a single assignee for any single issue.  The watchers field could be helpful here, but there is not a means for JIRA to automatically add all those email addresses as watchers to that issue.   The JIRA mail handler just is not natively equipped to handle that kind of processing.

Watchers first need to have an account in the JIRA instance as well. So that is a hurdle here.  Perhaps there is a plugin to JIRA that might be able to provide this functionality.

Alternative to this could be the use of the JIRA Service Desk add-on.  This add-on has a different way of handling mail in JIRA and in turn it can automatically be made to add addresses in the CC field to a special field called "Requested participants", this field can have multiple values and in turn can be used more for this kind of case creation notification.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,897 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot