Replacing the user will change the existing ticket unaccessable

Hi, An user has created n number of tickets, and currently am removing the user and replacing with another user. Will this effect the ticket status ? also need to know adding one gropu ID as user will be accepted by JIRA.

1 answer

0 votes

Not unless you've coded something to change the status.

Just changing a field on an issue using "edit" (and not a transition) in Jira creates an entry in the history to say you've changed it, and it will change the "updated date". But nothing else.

But, as you mention "unaccessible", bear in mind that permissions or security levels can be based on user fields (e.g. "only assignee can edit issue"), so if you're altering a user field used in the permissions/security, the "accessability" of an issue can change too.

>also need to know adding one gropu ID as user will be accepted by JIRA

I don't really understand that, my best guess is that you mean a group with only one user in it and with the same name as the user (which will work fine). But you can't use groups in the user fields. Groups are Groups of users. Users are user accounts. User fields only use users.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

59 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you