We are using a JIRA simplified workflow and the post-function to clear resolution when any ticket is moved from done is already added, and in the first position. I'm cleaning up some tickets that had the wrong resolution so I'm moving them from Done to To Do and then closing them with the appropriate resolution, ie. Cannot Reproduce, but when it closes, the resolution still shows as Done. I can see in the history that the correct resolution is there, but it's not saving it.
Hi @Audrey Bay ,
For Close Transition , you need to remove post functions associated with Resolution.
For Reopen Transition , you need to clear out the resolution with post functions.
It will helpful to assist if you provide both transitions post functions screenshots.
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