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Reopening Ticket in next-gen

If a ticket is moved to the far right column, it is given a resolution of "done". Moving it out of the far right column (as if to reopen the issue) does not appear to remove that "done" state. All of this is in a next-gen project. How can I change the resolution so that the ticket doesn't disappear at sprints end?

2 answers

1 accepted

0 votes
Answer accepted

Paraphrasing the Atlassian Support provided solution...

In next-gen, column positions define it's limited workflow (not saying next-gen has old school Jira workflows).

Somehow, a post-function that clears the "done" resolution was removed from columns to the left of the right most position in my project. The post-function should initially be on all columns not in the right most position. After this, the post-function that clears the done resolution is only added to a column when the column is moved from the right most position.

In order to reset this post-function, each non-done column needs to be moved to the right most position, then back to its original position.

0 votes
Jack Community Leader Oct 07, 2019

w/ NG boards when you move to Done column (far-right) you should get a checkmark and if you move back it should clear. Example...







Thanks for the quick reply. Not working though.

The check mark remains when moving from right to left.
I have 4 columns (left to right). ToDo, Doing, Reviewing/Accepted, Done.

I have tried moving the ticket from "Done" to each of the other columns. No luck.
The check mark disappears for a moment, then reappears.

This a bug I should be addressing with support?


Jack Community Leader Oct 07, 2019

yes, i would suggest bringing it to Atlassian Support's attention. There isn't much configuration w/ NG especially where workflow behaviors come into play.

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