I cannot reopen closed issues.
I'm the Admin and the configurator of the workflow.
Currently, the reopen transition is not visible on the Workflow configuration page:
Can you advise?
I wasn't able to see the screencast so I advice creating a support request at support.atlassian.comif you require quick and personalised assistance.
My guess is that there is a PreCondition on the Transition that the user is not meeting and so the transition doesn't show.
Hope that helps,
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