Reopen JIRA Service Desk Issues with automation

hi there,

first my english is not the best sad

I'm testing JIRA Service Desk and i find it is wonderfull. But i have this questions.

Wenn an angent closed the issues and the user comment this, i will, that this issu get the status "reopen". I have read, that this is not a standard fetaure and i must install an add on. I install the automation add on, but i'm to booring to configure it. What musst i configure, that die issues get the new status?

I have configure this rules, but i get an error. last screen








1 answer

Ok i have spend some hours and now i get this error as ADMIN



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