Renaming a user in Crowd and Ticket disassociation in JIRA?

Hi - so Crowd 2.7 supports user renames \o/

When we attempted to rename a user in Crowd 2.7 hooked up to JIRA 6.0.8, the rename happened as expected, but I was also expecting that the issues associated with the old username would now be associated with the new username, and that didn't happen...

Is this due the version of JIRA we're running, or is this expected behavior?

 

1 answer

0 vote

Hi Gianna,

So, what happened to the issues from the old username? Did the username was still present (greyed out)?

In the meantime, I believe you can use Script runners builtin script called "rename a user ID" to merge those usernames:

https://marketplace.atlassian.com/plugins/com.onresolve.jira.groovy.groovyrunner

Yes, the username was still present, greyed out and associated with the issues, the user was greyed out. Hmm, ok. I was hoping Atlassian would handle this gracefully since this is a feature they now support :) Do you happen to know if JIRA 6.1 or later handles this better? JIRA 6.1 supports user renames but I thought that was for only the internal directory...

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

681 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you