Renaming a user in Crowd and Ticket disassociation in JIRA?

Hi - so Crowd 2.7 supports user renames \o/

When we attempted to rename a user in Crowd 2.7 hooked up to JIRA 6.0.8, the rename happened as expected, but I was also expecting that the issues associated with the old username would now be associated with the new username, and that didn't happen...

Is this due the version of JIRA we're running, or is this expected behavior?

 

1 answer

0 vote

Hi Gianna,

So, what happened to the issues from the old username? Did the username was still present (greyed out)?

In the meantime, I believe you can use Script runners builtin script called "rename a user ID" to merge those usernames:

https://marketplace.atlassian.com/plugins/com.onresolve.jira.groovy.groovyrunner

Yes, the username was still present, greyed out and associated with the issues, the user was greyed out. Hmm, ok. I was hoping Atlassian would handle this gracefully since this is a feature they now support :) Do you happen to know if JIRA 6.1 or later handles this better? JIRA 6.1 supports user renames but I thought that was for only the internal directory...

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

492 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you