This is possible in the most recent versions (starting from JSD 7.4.0 at least) of JIRA Service Desk (see screenshot in the answer from Tiffany below). But I'm sure it must have been added in a recent version as I wasn't able to do it either before we upgraded about 6 weeks ago.
Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...
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