Removing public service announcement in jira 7

I've been told by atlassian support that I have an incompatible plugin for Jira 7.  The plugin is Public Announcement Service for Jira.  I can't find this anywhere in my add-ons from the GUI and when I go to JIRA_HOME/plugins/installed_plugins I can't find anything that has PAS anywhere.  I was told this was a left over from version 6 Jira.

 

Does anyone know what the filename for this plugin would be and where I could find it in order to remove it?

 

Public Announcement Service Plugin

2.1

Atlassian

enabled

 

Thank you

 

1 answer

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Gaston Valente Community Champion Jul 27, 2017

Hi, maybe it's located at:

jirahome/plugins/installed-plugins directory, try stopping the service then remove the jar and start the service again

 

I've been to that directory and I can't figure out what file it is.  I don't see it listed in my add-ons when using manage add-ons but thech support tells me it is there.  I also don't see any file that looks remotely like it might be this plugin.   I am hoping someone can help me out with a possible name of the file.

Gaston Valente Community Champion Aug 02, 2017

Sorry for the delay.

Check if you're listing all the add ons with "list all add-ons", if it was installed it should be there:

Screen Shot 2017-08-02 at 12.36.03.png

If it's a version 1 you can check at <INSTALL_DIR>/atlassian-jira/WEB-INF/lib too

It is not listed in my all plugins and I can't find it in either of the locations I would think it would be in.  Thank you for pointing out the lib directory.  Atlassian tech support told me I needed to get rid of the plugin yet they couldn't tell me the file name or where to look.   I just can't find it and I am wondering how they were able to ascertain that I had it and it was incompatible.  They said it was a remnant from v6.  Thank you for your suggestions.  It sure would have helped if atlassian could have given me part of a file name to look for.

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