Removing User extremely labourintensive

is there a way to remove users from jira, without haviing to manually reassign everything.

im trying to remove a user accoung of an ex colleague, but it wants me to manually chage all assigned items, items the acoount is project lead of, items reported with that account, and issue comments. is there a way to delete a user without havin to spend hours reopening issues and changing assignees(with bulk edit)

2 answers

This widget could not be displayed.
Joe Pitt Community Champion Dec 05, 2013

We never change the assignee for closed items. that is historical infomation. That would make it easy to use bulk edit to change the open ones.

And don't delete that user, it will break things. Simply set the user inactive (it won't count towards your license anymore)

This widget could not be displayed.

The general advice here is "don't delete users".

If you delete users, you are deleting potentially useful historical information. Jira stops you from doing it precisely because it's trying to preserve your audit information.

When someone leaves, remove them from all their groups and roles and then forget them. It takes a few seconds, preserves your historical data, secures the account and stops them consuming a licence.

You probably want to set their email address to a /dev/null account to prevent bounces and I usually stick (inactive) into their display name, just to save having to explain "yes, they left" to other users. Some sites also have a group called something like "users who have left" as well.

Of course, there are situations where a user should be deleted (duplicate accounts is the obvious one), but these should be quite rare.

When someone leaves, remove them from all their groups and roles and then forget them. It takes a few seconds, preserves your historical data, secures the account and stops them consuming a licence.

In OnDemand you need to also remove Application Access to free the license seat, but that's as simple as unchecking a box.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

158 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you