Removing Gantt OnDemand user from JIRA

I want to remove access to the Gantt onDemand user the application created, freeing up that JIRA licence but it's telling me I cannot change this admin users settings.

Please let me know how I can disable/delete this user.

Thanks

Jonathan

3 answers

Hi Jonathan,

It was happening because the plugin’s user belonged to jira-users group.

This bug is already reported and now fixed, as you can see on the following link:

https://jira.atlassian.com/browse/AOD-7196

If the user still using the application access (license) please raise a support ticket with the username, then the atlassian can better assist you on it.

Kind Regards,

Henrique Lechner

I also (still) have the same problem. Removed the plugin, but unable to remove it from my user list. It looks like it is not counted as a license user, but I just want to remove it from my user list.

I also (still have the same problem. Removed the plugin, but unable to remove it from my user list. It looks like it is not counted as a license user, but I just want to remove it from my user list.

Danny,

If your user belongs to the Administrators group and you can't delete the user even if you have already removed the plugin, please raise a support ticket on support.atlassian.com.

Then the Atlassian Support will be able to remove it for you :)

Kind Regards,
Henrique Lechner

Thanks for your reply. I will raise a ticket.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,276 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot