Remove reference to portal in email notification

So we are running JIRA (7.1.2)Service Desk(3.1.2) and have enabled email requests.  The notifications sent out reference --the "portal"


You can reply directly to this email to add any further comments or attachments.

See request details and updates for SO-123 - "Getting notification of new created case"


The problem is we are not allowing access to the portal at this time.  How can I remove the text from the notifications?  We'd prefer not to get tickets about "Link doesn't work!"

1 answer

Ron, did you ever find a solution? We're facing the same problem.

From Atlassian?  Not yet.  Only way we found was to have all outgoing mail scrubbed before being sent.

I managed to figure out an alternative method. By unpacking jira-servicedesk-<ver>.jar from the installed-plugins directory and modifying and, you can modify the footers and remove the references to the portal.

I assume the modifications will get wiped anytime you do an update to JSD, but it's not a lot of work to redo them.

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