So we are running JIRA (7.1.2)Service Desk(3.1.2) and have enabled email requests. The notifications sent out reference --the "portal"
You can reply directly to this email to add any further comments or attachments.
See request details and updates for SO-123 - "Getting notification of new created case"
The problem is we are not allowing access to the portal at this time. How can I remove the text from the notifications? We'd prefer not to get tickets about "Link doesn't work!"
I managed to figure out an alternative method. By unpacking jira-servicedesk-<ver>.jar from the installed-plugins directory and modifying sd-i18n.properties and issue-conversational-notifications.soy, you can modify the footers and remove the references to the portal.
I assume the modifications will get wiped anytime you do an update to JSD, but it's not a lot of work to redo them.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs