So we are running JIRA (7.1.2)Service Desk(3.1.2) and have enabled email requests. The notifications sent out reference --the "portal"
You can reply directly to this email to add any further comments or attachments.
See request details and updates for SO-123 - "Getting notification of new created case"
The problem is we are not allowing access to the portal at this time. How can I remove the text from the notifications? We'd prefer not to get tickets about "Link doesn't work!"
I managed to figure out an alternative method. By unpacking jira-servicedesk-<ver>.jar from the installed-plugins directory and modifying sd-i18n.properties and issue-conversational-notifications.soy, you can modify the footers and remove the references to the portal.
I assume the modifications will get wiped anytime you do an update to JSD, but it's not a lot of work to redo them.
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