Remove reference to portal in email notification

So we are running JIRA (7.1.2)Service Desk(3.1.2) and have enabled email requests.  The notifications sent out reference --the "portal"


You can reply directly to this email to add any further comments or attachments.

See request details and updates for SO-123 - "Getting notification of new created case"


The problem is we are not allowing access to the portal at this time.  How can I remove the text from the notifications?  We'd prefer not to get tickets about "Link doesn't work!"

1 answer

Ron, did you ever find a solution? We're facing the same problem.

From Atlassian?  Not yet.  Only way we found was to have all outgoing mail scrubbed before being sent.

I managed to figure out an alternative method. By unpacking jira-servicedesk-<ver>.jar from the installed-plugins directory and modifying and, you can modify the footers and remove the references to the portal.

I assume the modifications will get wiped anytime you do an update to JSD, but it's not a lot of work to redo them.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

184 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you