Remove reference to portal in email notification

So we are running JIRA (7.1.2)Service Desk(3.1.2) and have enabled email requests.  The notifications sent out reference --the "portal"

--

You can reply directly to this email to add any further comments or attachments.

See request details and updates for SO-123 - "Getting notification of new created case"
https://URLOFSERVER/jira/servicedesk/customer/portal/10/SO-123?sda_source=notification-email

--

The problem is we are not allowing access to the portal at this time.  How can I remove the text from the notifications?  We'd prefer not to get tickets about "Link doesn't work!"

1 answer

Ron, did you ever find a solution? We're facing the same problem.

From Atlassian?  Not yet.  Only way we found was to have all outgoing mail scrubbed before being sent.

I managed to figure out an alternative method. By unpacking jira-servicedesk-<ver>.jar from the installed-plugins directory and modifying sd-i18n.properties and issue-conversational-notifications.soy, you can modify the footers and remove the references to the portal.

I assume the modifications will get wiped anytime you do an update to JSD, but it's not a lot of work to redo them.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

78 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you