To be clear below is an example of how comments should be working:
Can you capture an image of what you are seeing? Automations are found under the project settings for the project in question. However, i'm not sure if that is the cause or not at this point.
While updating the Customer Notifications for one of my JSD projects, it occurred to me that this might be where your issue lies rather than automation. In fact it is quite likely the case. Go to project settings and the "Customer Notifications" page and look at the Public Comment Added and see how it is configured. Mine looks like this....
Thanks for all of that info. I looked there but my project does not have any "Customer Notifications" Also, this happens before the actual comment is posted, so I don't think its a notification, its something in the code somewhere that says "when someone goes to enter a comment, default to "Share with customer" and prefill with this text" Its not a big deal, but I'm trying to do a demo for my company in the hopes that they will like my demo and start using the product. (We are using outlook email and sharepoint to track all support now and its a NIGHTMARE)
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