To be clear below is an example of how comments should be working:
Can you capture an image of what you are seeing? Automations are found under the project settings for the project in question. However, i'm not sure if that is the cause or not at this point.
While updating the Customer Notifications for one of my JSD projects, it occurred to me that this might be where your issue lies rather than automation. In fact it is quite likely the case. Go to project settings and the "Customer Notifications" page and look at the Public Comment Added and see how it is configured. Mine looks like this....
Thanks for all of that info. I looked there but my project does not have any "Customer Notifications" Also, this happens before the actual comment is posted, so I don't think its a notification, its something in the code somewhere that says "when someone goes to enter a comment, default to "Share with customer" and prefill with this text" Its not a big deal, but I'm trying to do a demo for my company in the hopes that they will like my demo and start using the product. (We are using outlook email and sharepoint to track all support now and its a NIGHTMARE)
The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs