Remove organization administrator

[Tatyana]

Hi, we had only one Org administrator that left the company. I am a site admin and can't remove org admin. Can you help?

[Tatyana]

and since i am not an org admin i can't use the steps in resolution in the link provided. they are not available for me

[Veera]

You are right. You won't be able to access Org unless you are an Org admin. 

Please reach out to us though our Support portal so that we can help you with it.

[Cody Stevens]

Hey Tatyana,

In order to remove the org administrator you will need to add another org admin and then you can remove the user who left. Since you are only a site admin, you will need to use the users account who left.

You can take a look at the below article as well. It tells you how to remove an org admin. It does not specify you need at least one but that is the case.

https://confluence.atlassian.com/cloudkb/removing-a-site-admin-or-organization-admin-975031716.html

[Tatyana]

Thank you but how can i use the left org admin account?

[Cody Stevens]

If you can under users, you should be able to access his account and reset his password. Then you can log in and add a new org admin. If that does not work, you would need to contact Atlassian for support. You should be able to reset his password though and then sign in.

[Tatyana]

no, i can't modify organization administrator account. will contact support. thank you

[Cody Stevens]

Ah okay. Since this is technically answered and support is the only way, it would be great if you marked this as answered. That way the community knows this is solved and what to do in the future if the same problem happens to them.

Thanks!