I'm trying to separate Software users from Service Desk agents, but if I uncheck Service Desk on the user's profile, it also unchecks software.
Same if I try to Revoke from Application access.
How do I separate them?
Hi Gary,
It's looks like a group permission issue.
Please go to User Management and click on Application Access. Click on View Configuration.
This screen will show you the default groups for each application. Take a look if the default groups are not the same for both application.
Please remember that you can always create a issue ticket on Atlassian Support.
Cheers,
Henrique Freitas
Hi Henrique, Yes, I tracked it down to that just after I posted, but it wouldn't let me answer my own question. Thanks
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Hello,
I have the same exact problem, but I can't find "Application Access" under my "User management", or any other section.
Screenshot attached for my "user management" sub-menu.
I'm still in the trial period, but I don't think this is problem. so kindly how can I separate them?
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