Remove Service Desk Agent

I'm trying to separate Software users from Service Desk agents, but if I uncheck Service Desk on the user's profile, it also unchecks software.

Same if I try to Revoke from Application access.

How do I separate them?

1 answer

1 accepted

Hi Gary,


It's looks like a group permission issue.

Please go to User Management and click on Application Access. Click on View Configuration.

This screen will show you the default groups for each application. Take a look if the default groups are not the same for both application.

Please remember that you can always create a issue ticket on Atlassian Support.



Henrique Freitas

Hi Henrique, Yes, I tracked it down to that just after I posted, but it wouldn't let me answer my own question. Thanks

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