Hello José Segura,
You can't do it at Cloud Version. :/ And there is no workaround for it.
And I couldn't find issue to improve it.
Regards,
Lameck.
You can edit the mail subject prefix through JIRA administration -> System -> Outgoing mail.
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I'm afraid that's a restricted function on Cloud.
You will need to raise this with Atlassian Cloud support, but I don't know if they will change the prefix for you.
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