Remove CLONE prefix for On Demand version

Based on this question:

https://answers.atlassian.com/questions/130635/how-to-remove-the-prefix-clone-when-cloning-issues-and-subtasks

I would like Jira support team to remove CLONE prefix for our on demand version:

jiraskyou.atlassian.com

The previous question says to log a ticket, but not sure where to do this. Anyone know or will this question suffice?

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