Regular re-start of Jira & Confluence

Aloha

We are intensive users of JIRA & Confluence and soon Bamboo, we have around 250 users.

I have noticed that performance and frequency of errors (SSL, Index, class crashes) are slowly but steadily increasing. And if there is an issue we often end up re-starting anyway.

Does it make any sense to have a regular re-boot/re-start of servers?

The last time we stayed up around 30 days - with issues mounting up as described above.

What kind of maintenance/re-starting schedule-strategy (in comparable user scenario) are you applying?

Thanks

c.

1 answer

Better than trying to find a scheduled restart mechanism, try to avoid not needed restarts. I know that from time to time is good to free up some resources but JIRA should be stable enough to avoid restarts. Number of users do not only count when speaking about performance. There are other aspects that may be important. Try starting from looking at your infrastructure and JVM settings. 

Hey Mirek

 

I do understand your view-point. But my question is rather, has anybody such a schedule in place?

I can just by cross checking monitoring see that there is a relation between performance and last re-start.

Its not that we have a lot of issues - rather the opposite.

Just want to see how the "general" community is seeing this. Of course maintenance and care on underlying infra and JVM is certainly a good hint. Consider that we have resources and expertise to have any eye on that.

In simple words - would you recommend a regular re-start - every week, month etc.... as a practice of maintenance?

 

I would not recommend a restart at all. You should really be investigating why there are problems and fixing the root cause. I would recommend a regular maintenance cycle - i.e. upgrading, and restarting during that. A number of my clients do have regular restarts in place, but in most cases, they have discovered that all they're doing is hiding a deep rooted problem. It's a bit like plastering over the cracks in the wall at home, only to realise too late that you've got a subsidence problem. Frequency of restarts depends on how often you're having the issue. As a temporary measure, establish when faults are occurring and simply schedule something a little more frequent. Then you can investigate your real issue.

As I mentioned already.. try to avoid not needed restarts. I do not recommend it as a practice of maintenance. Nic bring up one of the reasons why it is not a good practice.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,323 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot