We are trying to configure the mail server and the mail handler jira application,
1. We configured the mail server with the below detail,
protocol : SECURE_IMAP
Host Name :outlook.office365.com
IMAP port : 993
Username: our individual username and with password
Tested a connection - The connection was successful.
2. We configured the mail handler with the below detail,
Server : the name of the mail server configured
Handler : Create a new issue or add a comment to an existing issue
Project, issuetype was filled as required
Bulk: Ignore the email and do nothing
If we are testing then it give the warning- 'No messages in mailbox'.
After these configurations, we tried to send a mail to the username/id configured, but its not getting any issues created in jira
Note: Trying to configure in jira of version v8.13.0
Could you please suggest us what other configurations required to be done additionally?
Thanks in advance!
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