Regarding Configuring issue or comment creation from email

[Deeksha Bhojaraj]

We are trying to configure the mail server and the mail handler jira application,

1. We configured the mail server with the below detail,

protocol : SECURE_IMAP
Host Name :outlook.office365.com
IMAP port : 993
Username: our individual username and with password

Tested a connection - The connection was successful.

2. We configured the mail handler with the below detail,

Server : the name of the mail server configured
Handler : Create a new issue or add a comment to an existing issue
next-->
Project, issuetype was filled as required
Bulk: Ignore the email and do nothing

If we are testing then it give the warning- 'No messages in mailbox'.

After these configurations, we tried to send a mail to the username/id configured, but its not getting any issues created in jira
Note: Trying to configure in jira of version v8.13.0

Could you please suggest us what other configurations required to be done additionally?

Thanks in advance!

[Nic Brough -Adaptavist-]

No, there's no extra configuration, you just need to get the email into the inbox you have specified.

[Deeksha Bhojaraj]

Hi, 

Thank you for the response.

It did not get any issue/task created in the jira.

[Nic Brough -Adaptavist-]

If it's saying "no messages in mailbox", then the email is not getting to the mailbox and you'll need to debug that.