Reg the development/customization options in JIRA


i am basically HP Service manager developer and new to the trying to understand development/customization side of JIRA where if I need to insert new workflow or change/edit existing forms of incident/change screen? and if we need some scripting during new workflow what languages it will support?



1 answer

Hi, I am basically an active member of the JIRA Community and somehow knowledgeable to JIRA. 

The amount of customization (that includes editing the schemas, screens and/or creating developing scripts for it) will always depend on the complexity of your project's requirement. First, I will advise you to be familiar with the the basics of JIRA and a basic project. Then create your own project requirements/skeleton then tailorfit your JIRA project to that. By that time, you will see how much customization you will need and if you need to do some coding.

Thanks Gabrielle Bautista for your quick response. there could be good chance to consider the business related fields while creating the tickets and in that process it may required to build work flows to collect the client product specific information during the incident/change request creation. I like to understand development options for such requirements with JIRA. 



I'm not sure who Reg is or what he has to do with dev wink

After working several years in a globally distributed workforce, Reg has been added to my vocabulary for "Regarding", as they say.

I bet that annoys Reg.  And the word "re" or "regarding".  Ahh, the world is full of silly words that make communication more difficult. I'll be quiet.

Completely agree. You would be surprised what other words I've learned and never thought exists! 

I find the old English words used sometimes quite interesting and quaint (we mostly describe them as "Victorian", as in "The English haven't really used them since the Empire started to fall apart"). 

Or the twisted ones that aren't really English, but you can see how people might think they are.  "Upgradation" instead of "upgrade" for example.

sorry for the confusion Nic ..yes I meant "Regarding" smile..i will keep this concern in that the discussion will be more on my question wink

Ha! No need to be sorry, chitchats like this happen all the time! smile 

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