Reduce Jira log noise re: no default SMTP Mail server

Jira 7.3.1

Outgoing mail is disabled yet I am still getting frequent log noise of the form:

2017-09-08 09:58:00,031 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@7c6f2627[issue=com.atlassian.jira.issue.IssueImpl@2bcc4545[id=15526,summary=Test submission for ABC,key=XYZ-2216,created=2017-09-08 09:57:27.0,updated=2017-09-08 09:57:37.2,assignee=UserAB(useraab),reporter=UserAAB(useraab)],remoteUser=QWE(userQWE),notificationType=Current_Assignee,eventTypeId=13,templateId=13] WARN anonymous    Mail Queue Service [c.a.jira.mail.IssueMailQueueItem] There is no default SMTP Mail server so mail cannot be sent

How can I disable these messages? log4.properties? Thanks for any help

1 answer

1 accepted

0 vote

Yes you could edit the log4.properties to do this, but I find it would just be easier if your a JIRA Admin to login to the JIRA site and then navigate to Cog icon -> System -> Logging and Profiling.   On that page there is a section specifically for Mail.  If you are not using any outgoing SMTP, you could simply disable the outgoing mail log.  That would prevent Jira from logging any such events.

The thing about doing this is that it makes troubleshooting mail issues later on very difficult if you do decide to setup an outgoing mail server.  

Additionally you could prevent JIRA from even trying to send future notifications messages at all by instead creating a new notitication scheme that sends notifications to no one, and then associating that notification scheme to your projects.  To do that, you would have to create a new notification scheme and just make sure that all the events are empty and not trying to notify anyone.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

685 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you