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I have set up an Customer Portal form for certain Request Type but it has wrong issue type (change) value. Since issue type can't be edited in already used Request Type, then I want to create new one with another issue type (Service Request) and disable or delete the old one.
I have several documents, that has the old Customer Portal link. Can I redirect the wrong URL to the new one so I wouldn't have to edit documents manually? Is there any way to do it without plugins?
Can't really see the reason to do that, since the customer portal is on a specific address e.g.:
But what you want to do is to provide to your customer the new Request Type link e.g.:
Correct? If that is the case, I think that it's not possible on Jira Cloud. You would have that option on Jira Server/DC, since the instance is hosted on own servers.