I am hoping experts here can help with my query.
We have a custom column for assigning severities to the incoming incidents like P1, P2, P3, P4. The way Jira is configured is that SLA's get attached the moment ticket gets tagged as P1, P2, P3 for the first time and thereafter it seems to work correctly.
However the problem is in cases where service desk has categorized incident as say P3 incorrectly, whereas ideally it should be P2. I can update the severity in Jira, but the SLA's don't seem to get recalculated. Is there anyway we can force SLA's to be recalculated when the priority is updated?