Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Receving notifications without being in any Recipient role

Hi guys, 

my colleague is facing an interesting issue. He receives notifications from Jira Service Desk even though he is not in any Recipient role set up for the specific Notification scheme. Attached is the picture of Notification scheme.

His role is the Administrator one for Jira, however when it comes to the ticket - changing the issue status is the only change he made as confirmed by the History of the ticket. Not Current Assignee, Reporter, Watcher or Single User.

Would you have any idea what can cause this or is it a system bug?NotificationScheme.PNG

Thanks a lot!

 

1 answer

1 accepted

1 vote
Answer accepted
Tansu Akdeniz Community Leader Apr 15, 2021

Hi @Veronika Uherková 

There are two notification in service desk projects. The one you shared belongs to agent notifications. There is also customer notifications which can be accessed from Project settings > Customer notifications.

Which e-mail does she/he get?

Please check this link.

Apologies for missing details. Yes, it is related to agent notifications.

Tansu Akdeniz Community Leader Apr 16, 2021

1- Which event is fired for status change? Generic event?

The source of the mail could be a different place such as custom post-function, automation of service management or an installed add-on. You should check all custom configuration.

Can you please check the e-mail body? Is it same as system mail templates? It may give a clue.

2- Ask the user check preferences from Profile section. The value could be "My Changes: Notify me". Then it sends e-mail to current user for his/her changes.

Like Veronika Uherková likes this

Hi Tansu,

thank you for your aditional questions. They guided me to find the specific post functions triggering a notification email being sent via some plugin. In the emails it is clearly visible that it states "User has a message for you..." so it is different than the system mail templates.


V.

Tansu Akdeniz Community Leader Apr 16, 2021

You are welcome, glad you found the trigger.

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you