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Receive auto reminders

Is there a way to set up auto reminders to be emailed after a ticket it opened.  so say I open a ticket, and if the status hasnt changed in say 2 days a reminder is sent out.

2 answers

1 vote

hi @Allison Koenig ,


Please check the above , it may helpful

0 votes

Hi @Allison Koenig and welcome!

This can easily be achieved by setting up an automation rule with a Scheduled trigger.

You can define a JQL on which issues that scheduled trigger needs to act so that could be 

Updated <= -2d and status != Closed

Perhaps you'll need to further refine the rule a bit to make sure you don't trigger all issues since day 1 :)

Then the action will be to send an email to either a fixed email address or perhaps the assignee of the issue.

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