Receive a notification even if the "Do not notify me" option is enabled

Mathieu Larouche January 8, 2018

I want to create a projet with a mail handler and I want to make sure that all users receive a notification when they create a ticket via email, even those with the option "Do not notify me" set. Is there a way to bybass this option? 

 

Thank you!

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Nic Brough -Adaptavist-
Community Leader
Community Leader
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January 8, 2018

No, they've chosen not to get notified on their own changes, so the mails will not go out.

Mathieu Larouche January 8, 2018

Thanks!

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