Read the HTML in the Issue description

We are trying to import our old service desk system requests into JIRA Service Desk. The exported CSV that was generated was successfully able to get the request description (originally sent as an email) and place it in the CSV. However, it's all HTML formatted. JIRA Service Desk imports that field exactly as is with all the HTML code which is very messy and almost unusable. 

Is there a way to allow the JIRA Service Desk description box to read the HTML tags and hide them rather than just show me the raw tags?

1 answer

0 vote
Jack Brickey Community Champion Jan 19, 2017

Don't believe so. Can you not pre-process the field in excel to remove HTML?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

553 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you