Reactivating free Jira Product

Abdoulaye Djire November 12, 2024

I have a free Jira Cloud product that is deactivated because of inactivity. I want to reactivate it but was directed to the community.

I want to continue with free plan. How can I reactivate my Jira product?

The website was Findapp.atlassian.com as the attached image shows. I get page unavailable and your Atlassian Cloud site is currently unavailable.


Screenshot 2024-11-12 at 10.56.31 PM.png

 

Request ID: b474a6f8adff4dbeb8c9b50e21a53c75

 

1 answer

0 votes
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 12, 2024

Hello, Good day. Please raise a ticket with our billing team at : https://support.atlassian.com/contact/#/ to reactivate the instance. Thanks

Abdoulaye Djire November 13, 2024

I tried raising a ticket with the billing team but in the URL section when I put the URL of the site it says we can't find this Cloud URL. In the above image you can see I am typing the exact name of the URL. 

Screenshot 2024-11-13 at 9.14.00 AM.png

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 13, 2024

Hello, thanks for the update. Looks like this site has not been used for a while now, I am unable to find the site details from my end. You can create a new site with the same name and start using the required products. Thanks

Abdoulaye Djire November 14, 2024

Hi Mohanraj, I really need this particular site because it has documentation for the code base and a very good plan in place. Can you please figure out how to get this site back up or at least pull the information from it like the confluence, documentation, etc. 

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 14, 2024

Hello, thanks for the update. Kindly create a ticket with the billing team at: https://support.atlassian.com/contact/#/ so that. our billing team can check further on the possibilities. 

Abdoulaye Djire November 15, 2024

I tried that Mohanraj, as you can see in the screenshot, but I’m not able to put in a ticket but it doesn’t let me select the site. Are you able to create the ticket on your end or will it allow me to create a ticket if ‘What is your URL’ is blank? 

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 17, 2024

Hello, Good day. Checking from my end I see this site name URL is free(available) when we create a new cloud site. It looks like the site has been removed earlier. Do you know when you last accessed this cloud site?

Abdoulaye Djire November 18, 2024

It has been a few months. Most importantly I wanted to access the confluence because there has the documentation to the code base I believe. 

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