I have a free Jira Cloud product that is deactivated because of inactivity. I want to reactivate it but was directed to the community.
I want to continue with free plan. How can I reactivate my Jira product?
The website was Findapp.atlassian.com as the attached image shows. I get page unavailable and your Atlassian Cloud site is currently unavailable.
Request ID: b474a6f8adff4dbeb8c9b50e21a53c75
Hello, Good day. Please raise a ticket with our billing team at : https://support.atlassian.com/contact/#/ to reactivate the instance. Thanks
I tried raising a ticket with the billing team but in the URL section when I put the URL of the site it says we can't find this Cloud URL. In the above image you can see I am typing the exact name of the URL.
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Hello, thanks for the update. Looks like this site has not been used for a while now, I am unable to find the site details from my end. You can create a new site with the same name and start using the required products. Thanks
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Hi Mohanraj, I really need this particular site because it has documentation for the code base and a very good plan in place. Can you please figure out how to get this site back up or at least pull the information from it like the confluence, documentation, etc.
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Hello, thanks for the update. Kindly create a ticket with the billing team at: https://support.atlassian.com/contact/#/ so that. our billing team can check further on the possibilities.
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I tried that Mohanraj, as you can see in the screenshot, but I’m not able to put in a ticket but it doesn’t let me select the site. Are you able to create the ticket on your end or will it allow me to create a ticket if ‘What is your URL’ is blank?
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Hello, Good day. Checking from my end I see this site name URL is free(available) when we create a new cloud site. It looks like the site has been removed earlier. Do you know when you last accessed this cloud site?
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It has been a few months. Most importantly I wanted to access the confluence because there has the documentation to the code base I believe.
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