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Re-open a Proforma form after its submitted and its in Open state

I have a form that I created for a service desk project.  The form is set to stay open once the ticket is created.  However, my team mates are not able to re-open the form.  I am the only one on the project that can re-open and edit.  I checked and my team mates have the same user role as me on the project.  

Is there some where else that I should check in the settings?

 

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Answer accepted

Found the fix to my issue :)

It was a licensing issue for the JIRA service desk.  After I got the licenses set up the users were able to re-open the forms that were submitted.

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