Re-indexing is allowing me to rank issues

When I try to move stories around in Jira Agile, I get a message that says

JIRA Agile cannot execute the rank operation. This board has recently been configured to use the Rank field. The system must be re-indexed before you can rank issues. Ask your administrator to perform a manual re-index.

Re-indexing the system does not help.

This only started happening recently.

Please help

Joanne

2 answers

1 accepted

Accepted Answer
0 votes

Hello Joanne,

This is a known bug and is already being worked on at high priority. Please refer to the following bug report for more info:

https://jira.atlassian.com/browse/GHS-10872

Cheers,

Benito Picarelli

I am using the ondemand version so unable to roll back. Is there an ETA on a fix?

0 votes

Joanne, on this case I recommend that you open a support ticket to the OnDemand team. http://support.atlassian.com

How do you enter a support ticket? I can't figure out how to do that at that link you provlded. The ticket also states that the issue is resolved but I am still having trouble moving stories in my backlog.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

47 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you