Re-index issue on ranking and old subtasks not getting linked

I have migrated from old instance to new JIRA instance. When we are setting the rank in the board the message is

JIRA Agile cannot execute the rank operation. This board has recently been configured to use the Rank field. The system must be re-indexed before you can rank issues. Ask your administrator to perform a manual re-index.

 

Also when we are trying to see subtasks for a particular user story,

the error is

Error rendering 'com.pyxis.greenhopper.jira:greenhopper-epics-issue-web-panel'. Please contact your JIRA administrators.

2 answers

Hi Chetan,

 

Please try this smile

https://jira.atlassian.com/browse/GHS-11050

I am looking forward for your updates,

Cheers,

Sam smile

Hello Sam,

Thanks for getting back to me.
Can you provide me the steps. My instance is on cloud

I ordered them by the query asc by adding the filter of rank


How do I log in to sysadmin.. i dont remember the password as i never set it?

You can't log into Cloud as a full admin, that's reserved for Atlassian support. Have you tried re-indexing though?

I did reindexing ..not working..

Hi Chetan,

Please open a ticket at 

https://support.atlassian.com

we would be happy to assist you,

Cheers,

Sam smile

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

24,178 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you