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Re-activation of Site (how long will it take)

Josh Henry Regondola
Josh Henry Regondola I'm New Here Dec 11, 2022

Recently jira deactivated our site because of payment details. I already updated the billing details but it seems that support is not working on it and we are having a hard time since we are using Jira for our projects. Any one knows how long it usually takes to reactivate a site? and how can I expedite the process. Thanks

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Walter Buggenhout _ACA IT_
Walter Buggenhout _ACA IT_ Community Leader Dec 11, 2022

Hi @Josh Henry Regondola and welcome to the Community!

Since you provided payment details, I assume you are not on a free plan. Having said that, I recommend you reach out to support directly via https://support.atlassian.com/contact/#/ 

The Community forum here is mainly driven by volunteer people who cannot access your site directly.

Hope this helps!

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